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CORONAVIRUS
Latest Advice
Symptoms
The most common symptoms of coronavirus (COVID-19) are recent onset of:
  • New continuous cough and/or
  • High temperature
  • loss or change to your sense of smell or taste  

For most people, coronavirus (COVID-19) will be a mild illness If you have coronavirus symptoms:
  • Do not go to a GP surgery, pharmacy or hospital
  • You do not need to contact 111 to tell them you're staying at home
  • Testing for coronavirus is not needed if you're staying at home
  • Plan ahead and ask others for help to ensure that you can successfully stay at home and consider what can be done for vulnerable people in the household
  • Ask your employer, friends and family to help you to get the things you need to stay at home
  • Wash your hands regularly for 20 seconds, each time using soap and water, or use hand sanitiser
  • If you feel you cannot cope with your symptoms at home, or your condition gets worse, or your symptoms do not get better after 7 days, then use the NHS 111 online coronavirus service. If you do not have internet access, call NHS 111. For a medical emergency dial 999
  • Visit NHS 111 Online for more information

Stay at Home
  • If you live alone and you have symptoms of coronavirus illness (COVID-19), however mild, stay at home for 7 days from when your symptoms started. (See ending isolation section below for more information)
  • If you live with others and you or one of them have symptoms of coronavirus, then all household members must stay at home and not leave the house for 14 days. The 14-day period starts from the day when the first person in the house became ill
  • It is likely that people living within a household will infect each other or be infected already. Staying at home for 14 days will greatly reduce the overall amount of infection the household could pass on to others in the community
  • For anyone in the household who starts displaying symptoms, they need to stay at home for 7 days from when the symptoms appeared, regardless of what day they are on in the original 14 day isolation period. (See ending isolation section below for more information
  • If you can, move any vulnerable individuals (such as the elderly and those with underlying health conditions) out of your home, to stay with friends or family for the duration of the home isolation period
  • If you cannot move vulnerable people out of your home, stay away from them as much as possible
Find out more about UK Gov Coronavirus Response
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Delmergate Pharmacy
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NHS and Private Pharmacy Services
We offer the complete range of pharmacy services
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Important Information
Due to the high demand for our services at the moment our delivery service is running at capacity, if you can collect your own prescriptions it will help free up resources to assist more vulnerable customers.
SHIRLEY AVE PHONES DOWN
Please note we currently have a fault with our phone lines at the Shirley Avenue branch - if you need us please email shirleyavenue@delmergate.com
NEW BRANCH
REPTON PARK - ASHFORD NOW OPEN
Call us 01233227760
Pharmacy Services
We offer a range of services to help keep you healthy.
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Health Advice
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Coronavirus
Please check the opening hours for your local branch as there have been some temporary changes made - if you are visiting the pharmacy please read the notices on the door before you enter as we are observing social distancing guidance.
Calling the pharmacy
Please be aware that our phone lines are very busy at the moment and you may not be able to get through first time, if you cannot connect or you get disconnected please try again later. If you are calling to check about prescriptions or deliveries please note that our head office number is not able to help with that so you will need to try and speak directly with the branch you deal with.
Deliveries
There is a huge demand for deliveries at the moment, if there are any patients that normally have a delivery from us that are able to come to the pharmacy and collect their own medications we would appreciate your help as this service is running at capacity and we are having to turn down requests for those that are self isolating. If you can manage to collect your own prescriptions please let us know as this would free up resources for us to be able to assist those most at need right now.

If you are not able to collect your prescriptions yourself please ask a friend, neighbour or family member to collect it for you. You may also want to check if there are any local church or volunteer groups in your area that are able to assist you. We sincerely apologise for not being able to deliver to everyone that asks. Please note we cannot post your prescriptions to you either.
Delmergate Pharmacy
We are a small group of Independent NHS Community Pharmacies serving the people in Ashford, Chatham, Gillingham, Herne Bay, Sheppey, Sheerness, Dartford, Deddington, Sittingbourne, Aylesford and Minster. Our newest branch has just opened at Repton Park, Ashford on 4th May 2020
About Our
Delmergate Pharmacy

Providing fast and friendly healthcare across Kent.

Delmergate Ltd is a multi-award winning family run chain of pharmacies based in Kent established in 1986.

We pride ourselves in providing a “Hassle Free” service for our customers and patients.

Delmergate Ltd has been recognised for exceptional service and during the Alliance Healthcare Pharmacy Awards 2010 we were presented with the “Pharmacy of the Year” award and the “Best Small Multiple Pharmacy Group” award. Delmergate Ltd has also won the “Pharmacy Business of the Year” at the Pharmacy Business awards 2008 and was the recipient of the “Pharmacy Enterprise Award” during the Pharmacy Business Awards 2006. During 2011 we were finalists in the National Orange Business Awards.

In 2016 Delmergate Ltd celebrated 30 years of being in business, we gained the Investors in People Silver standard in 2011 which was later confirmed to be the only family run pharmacy business in the UK to reach this level.

All our pharmacies provide a FREE prescription collection and delivery service as well as offering NHS services such as Medicines Use Reviews (MUR’s) Smoking Cessation, Weight Management, INR Testing and Anticoagulant Medicines supply. (A full list of the services we provide in each pharmacy can be found via the links on the WHERE WE ARE PAGE)

Each of our pharmacies is equipped with a private consultation room to ensure complete confidentiality when speaking to our pharmacist of another member of our team.

During the winter months we also provide the FREE NHS Flu Jab service to those that qualify for a free flu vaccination. 

We have recently opened a new branch at Repton Park, Ashford, Kent

BLOGS
06/04/2020
Patient Access to the Pharmacy
Due to the coronavirus and the increased workload this has created we have had to temporarily change the hours we are open to members of the public. This means that patients will only be able to come inside the pharmacy to collect prescriptions and make purchases between the hours of 9am & 1pm in the morning and 3pm & 5pm in the afternoon (Mon - Fri) Check branch details for our new hours (inc Saturday where applicable). The staff will still be on duty during normal branch opening hours so if you have an urgent query when the branch is not open to the public, please call the pharmacy - all our staff are off duty between 1pm and 2pm to ensure they get a break during the day. Contact details can be found in the our BRANCHES page
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25/03/2020
Requests for Deliveries
We are receiving a lot of additional and new requests from customers that do not normally have a delivery from our pharmacies due to self isolating or other reasons. Our delivery service is unfortunately now running at full capacity. If you are able to collect your own medications it would help us free up resources we can use to help the most vulnerable at the moment. As much as we would like to help each and everyone of you that asks for a delivery we just do not have the resources. Where possible please explore the possibilities of asking a friend, neighbour or family member to collect your prescription if you cannot collect it yourself . We will work with volunteer groups if any are operating in your area. Unfortunately we cannot post medicines.
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25/03/2020
Coronavirus Covid 19
Our teams are working round the clock to continue providing a service to our customers. These are unprecedented times working in pharmacy right now and as you can imagine demand for pharmacy services has never been greater. We have had to make some temporary changes to our opening hours in all our stores to allow the staff to catch up on the backlog of work so from 23rd March 2020 we will be closed from 1pm to 3pm each weekday. The welfare of our staff and customers is of utmost importance to us so we are restricting the amount of people that can come into the pharmacy at any one time, that way we can ensure social distancing guidelines are observed.
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CONTACT
21 Shirley Avenue
Chatham
Kent
ME5 9UR
0163 430 3110
Contact Head Office
INFORMATION
Company Registration:
1465394
Premises GPhC Number:
See branch list
Superintendent Pharmacist:
Jayesh Patel (GPhC no. 2028694)
BRANCHES
Oaks Pharmacy & Travel Clinic Aylesford - Royal British Legion Village
Delmergate Pharmacy & Travel Clinic Chatham - Shirley Avenue
Delmergate Pharmacy & Travel Clinic Chatham - Wayfield Road
Delmergate Pharmacy & Travel Clinic Chatham - Street End Road
Delmergate Pharmacy & Travel Clinic Gillingham - Sunlight Centre
Memorial Pharmacy & Travel Clinic - Sittingbourne
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